This Privacy Policy explains how falconplay collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and being transparent about how it is handled. Please read this page carefully before registering or using any part of the platform.
falconplay is a mobile-first entertainment platform serving players across the Philippines, offering sports betting, live casino games, and slot titles — all accessible through your browser without any app download required. This Privacy Policy applies to all personal information we collect when you visit our website, create an account, make a deposit, place a bet, or contact our support team. It covers data collected automatically through your device and browser, as well as information you provide directly when filling in forms or communicating with us. By using the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not use the platform.
We collect personal information that you provide directly to us during registration and account management, including your full name, date of birth, email address, mobile number, and preferred payment details. When you use the platform, we also collect technical data automatically — such as your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players. We may also collect information about your gaming activity, including bet history, deposit and withdrawal records, and session duration, in order to comply with our regulatory obligations and responsible gaming commitments. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification purposes.
The personal information we collect is used to operate and maintain your account, process your transactions, verify your identity, and provide customer support. We use your data to comply with applicable Philippine laws and regulations, including anti-money laundering requirements and responsible gaming obligations. Your contact details may be used to send you important account notifications, security alerts, or updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Technical and usage data is analysed in aggregate to improve platform performance, fix bugs, and enhance the gaming experience for all users. We will never sell your personal data to third parties for advertising or marketing purposes, and we will not share your information with any external party except as described in this policy.
falconplay may share your personal information with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, subject to the same privacy protections described in this policy. We will never share your personal information with unrelated third parties for their own commercial purposes without your explicit consent.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. Only authorised personnel who need access to your data in order to perform theirjob are permitted to access it. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action to protect your information.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records, betting history, and identity verification documents may be retained for a minimum period required by applicable anti-money laundering and gaming regulations. Once the retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request in accordance with our data retention obligations — some records may need to be kept even after account closure for compliance purposes. You may contact our support team if you have questions about how long specific types of data are retained.
Under applicable Philippine data privacy laws, including the Data Privacy Act of 2012, you have the right to access the personal information we hold about you and to request a copy of it at any time. You also have the right to correct any inaccurate or incomplete information in your account, and to request the deletion of your data where there is no longer a legal basis for us to retain it. You may object to or restrict certain types of processing, including the use of your data for direct marketing purposes. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details available on the platform, and we will respond to your request within a reasonable timeframe.
falconplay uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how users interact with our pages. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made — these are processed in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, the updated policy will be posted on this page with a revised effective date at the top. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Your continued use of the platform after any changes are posted constitutes your acceptance of the updated policy. If we make significant changes that materially affect your rights, we will make reasonable efforts to notify you through your registered contact details. If you do not agree with the revised policy, you should stop using the platform and may request account closure.
Straight answers to what players across the Philippines most often want to know about how their data is handled on falconplay.
No — falconplay does not sell your personal data to any third party for commercial or marketing purposes. Your information is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only for the specific purposes described in this Privacy Policy. All third-party partners are contractually bound to handle your data securely and in accordance with applicable Philippine data privacy laws. If you have concerns about how your data is shared, you are welcome to visit our FAQ page or contact our support team directly for clarification.
Yes — under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you and to request a copy at any time. To make a data access request, please contact our support team through the details provided on the platform, and we will respond within a reasonable timeframe. We may need to verify your identity before processing the request to ensure that your data is not disclosed to an unauthorised person. There is no fee for making a standard data access request. If you believe any of the information we hold is inaccurate or incomplete, you also have the right to request a correction.
When you close your account, we will begin the process of deleting or anonymising your personal data in accordance with our data retention obligations. However, certain records — such as transaction history, identity verification documents, and betting records — may need to be retained for a minimum period as required by Philippine anti-money laundering regulations and gaming compliance rules. Once the mandatory retention period has passed and there is no longer a legal basis for keeping your data, it will be securely deleted. If you have questions about what data is retained after account closure and for how long, please contact our support team for a clear explanation.
If you have a concern about how your personal data has been handled on the falconplay platform, we encourage you to contact our support team in the first instance so we can investigate and resolve the issue promptly. We take all data privacy concerns seriously and aim to respond to complaints within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the regulatory body responsible for enforcing the Data Privacy Act of 2012. You can also visit our FAQ page for more information about your rights and how to exercise them.
Your data is protected, your rights are clear, and the platform is built for Filipino players. Registration is free and takes just a few minutes.